Privacy Policy

VelocityClash.pro ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at velocityclash.pro (the "Site"), subscribe to our newsletter, register for tournaments, or contact us.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act. By using our Site, you consent to the practices described in this policy.

1. Who We Are

VelocityClash.pro is operated by VelocityClash Media Pty Ltd, an Australian company with its principal place of business at Level 4, 201 Kent Street, Sydney NSW 2000, Australia. You can contact us at [email protected].

2. Information We Collect

We may collect the following categories of personal information:

2.1 Information You Provide Directly

• Contact form submissions: name, email address, and message content.
• Newsletter subscriptions: email address.
• Tournament registrations: name, email address, gamer tag, state/territory, and experience level.

2.2 Information Collected Automatically

• Log data: IP address, browser type and version, pages visited, time and date of visit, time spent on pages, and referring URL.
• Cookies and similar technologies: see our Cookie Policy for full details.
• Device information: operating system, screen resolution, and device type.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To operate, maintain, and improve the Site and its content.
• To respond to your enquiries and provide customer support.
• To send you our newsletter and editorial updates (with your consent).
• To process and manage tournament registrations.
• To analyse Site usage and improve user experience.
• To comply with our legal obligations under Australian law.
• To detect and prevent fraud or abuse of our services.

4. Legal Basis for Processing

We process your personal information on the following grounds:

• Consent: where you have given us explicit consent (e.g., newsletter subscription).
• Contractual necessity: where processing is necessary to fulfil a request you have made (e.g., tournament registration).
• Legitimate interests: where we have a legitimate interest in operating and improving our services, provided this does not override your rights.
• Legal obligation: where we are required to process data to comply with Australian law.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: trusted third-party vendors who assist us in operating the Site (e.g., email delivery services, web hosting). These providers are contractually obligated to keep your information confidential and use it only for the services they provide to us.
• Tournament venue partners: where you register for an event, we may share your registration details with the relevant venue operator in Australia for event management purposes.
• Legal requirements: where required by Australian law, court order, or government authority.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Storage and Security

Your personal information is stored on secure servers located in Australia or, where necessary, in countries with equivalent data protection standards. We implement appropriate technical and organisational security measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

Despite these measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you and the relevant authorities in the event of a data breach as required by the Notifiable Data Breaches scheme under the Privacy Act.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by Australian law. Newsletter subscriber data is retained until you unsubscribe. Tournament registration data is retained for 12 months following the event. Contact form submissions are retained for 24 months.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information (subject to legal obligations).
• Withdraw consent to marketing communications at any time by clicking "unsubscribe" in any email we send.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you believe we have breached your privacy rights.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

9. Cookies

We use cookies and similar tracking technologies on our Site. For full details on the types of cookies we use, their purpose, and how to manage your preferences, please refer to our Cookie Policy.

10. Third-Party Links

Our Site may contain links to third-party websites, including game publishers, esports organisations, and venue partners. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or Australian law. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Post: VelocityClash Media Pty Ltd, Level 4, 201 Kent Street, Sydney NSW 2000, Australia
• Contact form: velocityclash.pro/contact